Discrimination is against the law
Blue Cross Blue Shield of Arizona (BCBSAZ) complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability or sex. BCBSAZ provides appropriate free aids and services, such as qualified interpreters and written information in other formats, to people with disabilities to communicate effectively with us.
BCBSAZ also provides free language services to people whose primary language is not English, such as qualified interpreters and information written in other languages. If you need these services, call (602) 864-4884 for Spanish and (877) 475-4799 for all other languages and other aids and services.
If you believe that BCBSAZ has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability or sex, you can file a grievance with:
BCBSAZ’s Civil Rights Coordinator
Attn: Civil Rights Coordinator
Blue Cross Blue Shield of Arizona
PO Box 13466
Phoenix, AZ 85002-3466
TTY/TDD (602) 864-4823
You can file a grievance in person or by mail or email. If you need help filing a grievance BCBSAZ’s Civil Rights Coordinator is available to help you.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights electronically through the Office for Civil Rights Complaint Portal, available at:
U.S. Department of Health and Human Services
200 Independence Avenue SW., Room 509F
Washington, DC 20201
(800) 537-7697 (TDD)
Complaint forms are available at https://www.hhs.gov/ocr/office/file/index.html.