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Disenrollment Rights & Responsibilities


When your enrollment in a Medicare plan ends, it’s called disenrollment.

When YOU choose to end your coverage, it’s called voluntary disenrollment. You are allowed to voluntarily disenroll only during certain times of the year, such as the annual open enrollment period.

When your coverage ends for another reason, it’s called involuntary disenrollment. Why would your coverage end involuntarily? If you leave your plan’s service area [within six months for HMO plans or 12 months for PPO or prescription drug plans (PDPs)] or fail to pay your plan premium, you may be disenrolled involuntarily.

You will be notified if you are being disenrolled from a plan—whether it is a voluntary or involuntary disenrollment. The reason for disenrollment and the date your coverage ends will be included in the notification.

If you’d like to voluntarily disenroll from your plan or have questions about disenrollment, contact Medicare or BCBSAZ:

For Medicare Advantage (MAPD)
Blue Cross Blue Shield of Arizona
P.O. Box 29234
Phoenix, AZ 85038-9234

Call Medicare to disenroll:
1-800-633-4227 (TTY: 1-877-486-2048)
24 hours a day, seven days a week

For Blue MedicareRx (PDP)
Blue MedicareRx (PDP) for Arizona
P.O. Box 3777
Scranton, PA 18505

Call Medicare to disenroll:
1-800-633-4227 (TTY: 1-877-486-2048)
24 hours a day, seven days a week



Your rights and responsibilities when disenrolling

Federal law requires the following protections, but your state may have laws that provide additional Medigap protections. If you will be changing to Original Medicare, you may have a special temporary right to buy a Medigap policy, also known as Medicare Supplement insurance, even if you have health problems.

For example, if you are age 65 or older and you enrolled in Medicare Part B within the past six months, or if you move out of the service area, you may have this special right. If you have questions about Medigap or Medigap rights in Arizona, contact the Arizona State Health Insurance Program.


We cannot ask you to leave your health plan for health-related reasons

If you feel that you are being encouraged or asked to leave your Plan because of your health, call the national Medicare help line at 1-800-MEDICARE (1-800-633-4227), TTY: 1-877-486-2048. Assistance is available 24 hours a day, 7 days a week.

If we end your membership involuntarily, we will send you notification telling you the reason and what to do if you disagree with our decision.

You have the right to file a complaint with Medicare if we end your membership in our Plan. Please contact them at the information above or visit their website.



Blue Cross® Blue Shield® of Arizona (BCBSAZ) is contracted with Medicare to offer HMO and PPO Medicare Advantage plans and PDP plans. Enrollment in BCBSAZ plans depends on contract renewal.

BCBSAZ offers BluePathway HMO and BlueJourney PPO Medicare Advantage plans. BCBSAZ Advantage, a separate but wholly owned subsidiary of BCBSAZ, offers Blue Medicare Advantage Standard, Classic, and Plus HMO plans.

You are eligible to enroll in a BCBSAZ Medicare Supplement plan if you are age 65 or older, entitled to Medicare Part A, and enrolled in Medicare Part B, and you live in the plan service area. You must continue to pay your Medicare Part B premiums (and Part A, if applicable), if not otherwise paid for by Medicaid or another third party. During the first six months when you are age 65 and also enrolled in Medicare Parts A & B you cannot be denied a Medicare Supplement plan when you apply for one, regardless of health status.

Health Choice Pathway HMO D-SNP is a Health Plan with a Medicare contract and a contract with the state Medicaid program. Enrollment in Health Choice Pathway HMO D-SNP depends on contract renewal. Health Choice Pathway Member Services can be reached at 1-800-656-8991, TTY: 711, 8 a.m. to 8 p.m., 7 days a week.

Blue Cross Blue Shield of Arizona (BCBSAZ) and Health Choice Arizona (HCA) comply with applicable federal civil rights laws and do not discriminate on the basis of race, color, national origin, age, disability, or sex. We provide free aids and services to people with disabilities to communicate effectively with us, such as qualified interpreters and written information in other formats such as large print and accessible electronic formats. We also provide free language services to people whose primary language is not English, such as qualified interpreters and written information in other languages. If you need these services call 1-800-446-8331 (TTY: 711) for BCBSAZ Medicare Advantage or 1-833-229-3593 (TTY: 711) for BCBSAZ Blue MedicareRx (PDP) or 1-800-656-8991 (TTY: 711) for HCA.

Member Services can be reached at 480-937-0409 (in Arizona) or at our toll-free phone number at 1-800-446-8331 (TTY users should call 711). Hours are 8 a.m. to 8 p.m., Monday through Friday from April 1 to September 30; and 7 days a week from October 1 to March 31. Member Services also has free language interpreter services available for non-English speakers.

Birdi, Inc. Part D Services is an independent company providing prescription mail order services.

Spanish (BCBSAZ): ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-800-446-8331 (TTY: 711).

Navajo (BCBSAZ): Díí baa akó nínízin: Díí saad bee yάnílti’ go Diné Bizaad, saad bee άkά’ άnída’ άwo’ dę͗ę͗, t’άά jiik’eh, éí nά hóló̖, kojí̖ hódíílnih 1-800-446-8331 (TTY: 711).

Spanish (HCA): ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-800-656-8991 (TTY: 711).

Navajo (HCA): Díí baa akó nínízin: Díí saad bee yάnílti’ go Diné Bizaad, saad bee άkά’ άnída’ άwo’ dę͗ę͗, t’άά jiik’eh, éí nά hóló̖, kojí̖ hódíílnih 1-800-656-8991 (TTY: 711).

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Last Updated 11/1/2022