You are very important to us. We are here to help you and your family with the choices and care you need to stay healthy. Our member services team is ready to answer your questions and assist you whenever you need it.

This online guide will help you learn how your health plan works.

Download Member Guide for HMO Plans

Download Member Guide for PPO Plans

Three easy ways to pay your bill

Computer Icon ONLINE: Go to azblue.com/MyBlue 
Phone Icon
 BY PHONE: Call 1-602-864-4115
Mail Icon BY MAIL: Send back payment in the pre-addressed envelope from your billing statement

Sign up for your MyBlue member account

MyBlueSM is your personalized online member account. You can review your plan coverage, get estimates for healthcare costs, and check on the status of your claims. You can also:

  • Explore your Summary of Benefits and coverage details
  • Review who is covered under your plan
  • Find and compare doctors or facilities
  • Estimate the cost of procedures and prescriptions
  • Check the status of a claim
  • View and download your ID card

Your BCBSAZ member ID card

After you enroll in a plan, you will receive your ID card in the mail. It contains important plan details and shows who to call if you have questions. Didn’t get your ID card or need another one? You can request a printed version or download a digital version at azblue.com/MyBlue

You will need your BCBSAZ ID card when you:

  • Visit a doctor or other healthcare professional
  • Go to a drugstore for the first time to get the medication your doctor prescribes for you
  • Visit an urgent care center
  • Go to the hospital or ER
  • Call BCBSAZ customer service
  • Sign up for the MyBlue member portal and MyBlue AZSM mobile app

Find healthcare providers in your plan’s network

The “Find a Doctor” tool lists doctors, other healthcare professionals, hospitals, and facilities that are part of our network. To access it, log in to your MyBlue account and click “Find a Doctor.” You will be able to search for a provider in your plan’s network by name, type (area of specialization), or distance from your location.

It’s always good to find out if providers are in your plan’s network before you see them. Providers who are not in your plan’s network may not be covered by your plan. That means you’ll be responsible for paying the bill in full.

You can also call the number on the back of your member ID card to see if a provider you’re planning to see is in your network. Plus, you can look up your primary care provider, or check the status of a specialist referral.

Complete your annual wellness visit

Keeping up with wellness visits and checkups is an essential part of staying healthy.

A wellness visit may include:

  • A physical exam
  • Measuring of your vitals (such as body temperature, blood pressure, and pulse)
  • Determining your BMI (body mass index)
  • Reviewing your personal and family medical histories
  • Recommended screenings
  • Administering any necessary shots or immunizations
  • Creating a plan to help you improve and maintain your health

Download the MyBlue AZ app

Our MyBlue AZ mobile app makes it easy to manage your health plan on the go. You’ll get 24/7 access to tools, resources, and services. You can:

  • Access your digital member ID card
  • Search for doctors, hospitals, and labs
  • View your claims, deductibles, and out-of-pocket balances
  • Pay your monthly premium (if it’s not deducted from your paycheck)
  • Explore care options and estimate costs

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©2022 Blue Cross Blue Shield of Arizona, Inc., an independent licensee of the Blue Cross Blue Shield Association. All rights reserved.