10 Ways to Protect Yourself from Coronavirus Scams

Times of fear and confusion can make us more vulnerable to fraud. As we face the threat of COVID-19, the FBI reports there are an increasing number of fraud schemes related to the pandemic. Blue Cross® Blue Shield® of Arizona (BCBSAZ) is here to help you take proper precautions so you can protect your health and your finances.

Common fraud risks

COVID-19 fraud has taken many forms: fake emails from the Centers for Disease Control and Prevention (CDC), phishing emails promising a stimulus check and asking people to verify personal information, fake COVID-19-related charities soliciting money, bogus investment opportunities, offers to purchase counterfeit treatments or medical equipment, and more. Being aware of these risks can help keep you safe.

What you should (and shouldn’t) do

  1. Rely only on known and trusted resources for information about COVID-19.
  2. Ignore offers for vaccinations. There is currently no vaccine available for coronavirus, and you will hear about it in the news should one be developed.
  3. Be wary of advertisements for medications not recommended by the CDC, your local health department, or your physician.
  4. Don’t click on email links or text messages from sources you don’t know. This will protect your device from downloading malware.
  5. Always be on the lookout for unexplained or unauthorized charges appearing on your BCBSAZ Member Health Statement.
  6. Don’t ever give personal information to a source you don’t know or trust—by email, phone, online, or in person.
  7. Do not accept unwanted telemarketing or “robocalls”.
  8. Do not accept offers of telemedicine services not authorized by your health plan.
  9. Beware of people knocking on your door offering to do COVID-19 home examinations.
  10. If you are ever unsure of whether an offer or request could put you at risk, ask your doctor or someone you trust before taking action.

How to research and report suspected fraud

  • Report scams to the National Center for Disaster Fraud Hotline (866) 720-5721 or disaster@leo.gov
  • Medicare members can report fraud attempts to the Centers for Medicare & Medicaid Services at 1-800-MEDICARE (TTY: 1-877-486-2048) 24 hours a day, 7 days a week, or to the Health and Human Services inspector general’s office at 1-800-447-8477 (TTY: 1-800-377-4950).
  • 50 or older? Get answers or report scams to the AARP Fraud Watch Network Helpline at 877-908-3360. AARP membership is not required.
  • Federal stimulus check scams can be reported to the Federal Trade Commission. If you’ve been a victim, contact local law enforcement.
  • Confirm donation requests with charity watchdogs like give.org or charitynavigator.org.

We’re here for you

Your health and your safety are our priority at BCBSAZ. We partner with state and federal agencies as well as advocacy organizations to report, investigate, and reduce the incidence of healthcare fraud. Especially in this time of uncertainty, we are committed to protecting you from fraudsters seeking to profit from our collective fear.

Questions about COVID-19 or your healthcare coverage?

Learn more about navigating life in the time of COVID-19.